Returns & Exchange

At Supreme Smoke and Vape USA, we are committed to your satisfaction with our products. If you are not completely happy with your purchase, we offer hassle-free returns and exchanges to ensure your shopping experience remains exceptional. Please review our guidelines below to understand our return and exchange policies:

1. Eligibility:

• Returns: You may return items within 14 days of the delivery date for an eligible refund, provided the items are unused, undamaged, and in their original packaging.
• Exchanges: We offer exchanges for items of the same value if you receive a defective or damaged product. Please contact our customer support team within 7 days of receiving your order to initiate an exchange.

2. How to Initiate a Return or Exchange:

• To initiate a return or exchange, please contact our customer support team at info@supremesmokeandvapeusa.com within the specified timeframe.
• Include your order number, a description of the item(s) you wish to return or exchange and clear photographs if the items are damaged or defective.
• Our customer support team will guide you through the return or exchange process and provide you with a return shipping label if applicable.

3. Return Condition:

• All returned items must be unused, undamaged, and in their original packaging with all accessories, manuals, and parts included.
• We reserve the right to refuse a return or charge a restocking fee if the returned items are not in their original condition.

4. Refund and Exchange Process:

• Once we receive your returned items and inspect them, we will process your refund or ship the replacement items.
• Refunds will be issued to the original payment method within 5-7 business days after receiving the returned items.
• Exchanged items will be shipped out promptly after the return items are received and inspected.

5. Non-Returnable Items:

• For hygiene and safety reasons, e-liquids, opened cartridges, and coils are non-returnable unless they are defective or damaged upon arrival.
• Clearance or sale items are final sale and cannot be returned or exchanged.

6. Shipping Costs:

• If the return is due to our error or a defective product, we will cover the return shipping costs. In other cases, the customer is responsible for return shipping fees.

 

7. Shopify:

• Our store is hosted by Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
  Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

8. Contact Us:

• If you have any questions about our returns and exchange policies, please reach out to our customer support team at info@supremesmokeandvapeusa.com or 214-870-1425.
• Thank you for choosing Supreme Smoke and Vape USA. We appreciate your business, and we are here to ensure your vaping experience is nothing short of excellent. Your satisfaction is our priority, and we look forward to assisting you with any returns or exchanges you may need. Happy vaping!