Shipping and Handling

At Supreme Smoke and Vape USA, we are dedicated to ensuring a seamless and efficient shopping experience for our customers. To achieve this, we have streamlined our shipping and handling processes to deliver your vaping products safely and promptly. Here's everything you need to know about our shipping policies:

1. Shipping Destinations: We currently ship our products in USA only, but certain places are restricted. If you are in a restricted region and are interested in our products, please contact our customer support team, and we will do our best to assist you.
2. Order Processing Time: Once you place an order with us, our team works diligently to process it swiftly. Most orders are processed and dispatched within 1-2 business days, excluding weekends and public holidays. During peak seasons or special promotions, processing times might be slightly extended, but we always strive to get your order to you as quickly as possible.
3. Shipping Methods: We partner with reputable shipping carriers to ensure the safe and timely delivery of your items. You can choose from a variety of shipping options at checkout, each offering different delivery times and costs. Please note that the shipping timeframes provided during checkout are estimations and may vary based on your location and the shipping method chosen.
4. Tracking Your Order: Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to track your package's journey. You can use this information to monitor the status of your shipment in real-time.
5. Shipping Costs: Shipping costs are calculated based on the total weight of your order and your chosen shipping method. The exact shipping charges will be displayed during the checkout process before you confirm your order. We occasionally offer free shipping promotions, so keep an eye on our website and social media channels for any ongoing offers.
6. Delivery Issues: In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier to resolve the issue and ensure you receive a resolution.

Note: Any packages that are undeliverable by USPS/FedEx and are sent back to us are subject to 15% restocking fee. Furthermore, the shipping costs and fees associated with these packages will not be refunded. You will only be refunded the purchase prices of the products and any tax paid on the order minus a 15% restocking fee if determined that it should be applied to your order.

Incomplete or Incorrect Address Submissions

Please take your time to review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid the cost of reshipping the order.

 

Thank you for choosing Supreme smoke and Vape USA. If you have any further questions about our shipping and handling policies, feel free to reach out to our dedicated customer support team. Your satisfaction is our priority, and we are here to assist you every step of the way. Happy vaping!